1. How long will it take to receive my order?
Orders are typically processed within 2–3 business days. Shipping times vary by location but usually take 3–7 business days within the U.S.

2. Do you offer tracking on orders?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

3. Do you offer free shipping?
We currently offer free shipping on orders over $50. For smaller orders, shipping costs are calculated at checkout.

4. Do you ship internationally?
At this time, we do not ship outside the U.S. 

5. What should I do if my package is lost or damaged?
If your order arrives damaged or doesn’t arrive within the expected timeframe, please contact us at support@edenandwes.com, so we can make it right.

1. Do you accept returns?
Due to the nature of handmade products, we do not accept returns once an item has been used. However, if your order arrives damaged or defective, please reach out within 15 days so we can assist you.

2. Can I exchange my item for a different product?
We currently do not offer direct exchanges, but if your product arrives damaged, we’ll be happy to replace it or issue store credit.

3. What if I received the wrong item?
If you received the wrong product, please contact us at support@edenandwes.com with your order number, and we’ll send you the correct item right away.

4. How do I report an issue with my order?
Simply email us at support@edenandwes.com with your order details and photos (if applicable). We’ll respond as quickly as possible to resolve the issue.

5. Do you offer refunds?
Refunds are handled on a case-by-case basis for damaged, defective, or incorrect items. Once approved, refunds are issued to your original payment method.

1. How long should I burn my candle the first time?
For the best results, let your candle burn until the wax melts evenly across the top (usually 2–4 hours). This helps prevent tunneling and ensures a longer burn life.

2. How often should I trim the wick?
Trim your wick to about ¼ inch before each burn. This helps your candle burn cleanly, prevents soot, and extends the overall burn time.

3. How long can I safely burn my candle at one time?
We recommend burning your candle for no more than 3–4 hours at a time to maintain safety and preserve fragrance quality.

4. Why is my candle flame flickering or smoking?
This usually happens if the wick is too long or if the candle is in a drafty area. Make sure to trim the wick and place your candle away from vents or fans.

5. How should I store my candles?
Store your candles in a cool, dry place away from direct sunlight to prevent discoloration and preserve fragrance.

6. What’s the safest way to extinguish a candle?
It’s best to use a candle snuffer or gently dip the wick into the melted wax and straighten it. This prevents smoke and helps with easier relighting.

7. Can I reuse the jar after my candle is finished?
Yes! Once the wax is gone, clean out the jar with warm, soapy water. Our jars make great holders for small items, plants, or even new candles.

1. How should I store my handmade soap?
Keep your soap in a cool, dry place until you’re ready to use it. Avoid leaving it in direct sunlight or excessive heat to preserve its natural ingredients and fragrance.

2. How can I make my soap last longer?
Allow your soap to dry between uses by placing it on a well-draining soap dish. Keeping it out of standing water helps prevent it from softening too quickly.

3. Is handmade soap safe for sensitive skin?
Our soaps are made with natural ingredients and are generally gentle on the skin. However, since everyone’s skin is different, we recommend testing on a small area first if you have sensitivities.

4. Can I use your soap on my face as well as my body?
Yes, most of our soaps are safe for both face and body. That said, always check the product description for specific recommendations.

5. Do your soaps contain artificial dyes or harsh chemicals?
No, our soaps are vegan and made without harsh detergents, sulfates, or unnecessary additives—just skin-loving oils, butters, and natural enhancements.

6. How long does a bar of soap usually last?
With proper care, a bar typically lasts 3–4 weeks with daily use, depending on size and frequency of use.

1. What does “saponified” mean?
Saponification is the natural process that occurs when oils are combined with lye, turning them into soap. Once cured, no lye remains—just gentle, skin-loving soap and natural glycerin.

2. What benefits does olive oil provide in soap?
Olive oil creates a mild, moisturizing lather that’s gentle on the skin, making it perfect for sensitive or dry skin types.

3. Why is coconut oil used in soap?
Coconut oil helps produce a rich, bubbly lather and adds cleansing properties, leaving skin feeling fresh and clean.

4. What does castor oil do in soap?
Castor oil boosts lather creaminess and helps lock in moisture, making the bar more conditioning.

5. How does avocado oil benefit the skin?
Avocado oil is rich in vitamins A, D, and E. It nourishes the skin, providing extra hydration and a silky feel.

6. What makes shea butter special in soap?
Shea butter is deeply moisturizing and packed with fatty acids that help soothe and protect skin while adding a creamy texture to the lather.

7. Why is kaolin clay added to soap?
Kaolin clay adds a silky slip to the soap, making it feel smooth on the skin. It also gently draws out impurities without being harsh.

8. What are Parfum/Essential Oil blends?
These blends are used for fragrance. Essential oils provide natural scents, while parfum blends may include safe, skin-friendly fragrance oils to create unique aromas.

9. What is mica and why is it in soap?
Mica is a natural mineral powder used to add beautiful, shimmering colors to soap. It’s safe, cosmetic-grade, and makes each bar visually unique.

1. What type of wax do you use?
Our candles are made with soy wax and coconut-apricot wax which burns cleaner and longer than traditional paraffin while being more eco-friendly.

2. Do your candles contain paraffin?
No, our candles are free from paraffin. We use natural waxes that are non-toxic and better for both your home and the environment.

3. What kind of wicks do you use?
We use cotton wicks and wooden wicks, which are lead-free and designed for a steady, even burn. Wooden wicks also give off a cozy crackling sound.

4. Are your fragrances safe?
Yes! We use high-quality, phthalate-free fragrance oils and essential oils that are safe for candle use and designed to provide a strong, clean scent throw.

5. What are fragrance notes?
Fragrance notes are the layers of scent you experience. Top notes are the first to appear, middle notes form the heart of the fragrance, and base notes are the deeper scents that linger.

6. Do your candles have dyes?
Some candles are left natural, while others may contain cosmetic-grade, non-toxic mica or dye to add a decorative touch.

7. Are your candles vegan and cruelty-free?
Yes! Our candles are made without animal by-products and are never tested on animals.